Frequently Asked Questions
Answers to what we get asked most. Can’t find yours? Email us.
How do I measure my wrist size?
Wrap a soft measuring tape around your wrist, just below the wristbone where a watch normally sits. No tape measure? Use a strip of paper or string instead, then measure that length against a ruler.
Every listing has a Length spec, which is the bracelet’s maximum length. Since these are vintage bracelets, they can only be adjusted shorter, never longer, so your wrist size should sit at or under that number for a comfortable fit.
Can the bracelet be resized?
Leave your wrist size in the notes section at checkout, and we’ll resize it accordingly. Otherwise, you can bring it to any local watch store to get it resized.
Are these watches authentic?
Yes. Every watch is sourced from trustable channels, then tested and individually photographed before it’s listed. In the rare case a piece turns out not to be authentic, we’ll give you a full refund.
What condition are the watches in?
We do our best to describe every watch’s condition clearly in its listing. As the watches are vintage, please expect some microscratches which are only visible from certain angles. Any defects which are more serious will be highlighted in the listing.
Do the watches keep accurate time?
Yes, every piece is tested and in working order before it ships. Being vintage, most will lose or gain a few seconds a day depending on the movement, which is normal for their age.
What if something’s wrong when it arrives?
Reach out to us right away on Instagram @bonsvintage or email us at hellobonsvintage@gmail.com, and we’ll make things right.
Do you accept returns or exchanges?
All sales are final. Full shipping & returns details are here.
Can I reserve a piece?
As each piece is one-of-a-kind, we do not accept reservations.